Shipment passed 3rd party inspection, but full of defects when you receive it: what happened?
You may order a 3rd party inspection with your shipment leaving from China, and the inspection result passed, but whereby upon arrival in US it was found that the majority of consumer products were defective, however the [final random] inspection report by that foreign 3rd party inspection agency in China did not show any abnormalities.”
What happeded with this, how is this possible?
AQI Service think there are actually many possible reasons for this. Inspecting a shipment’s quality is not 100% foolproof. every buyer should be award of this. even with a team of excellent and dedicated inspectors, a fraction of quality issues will always slip through. that’s why lots of job in quality control, not just order final inspection and hope to get shipment with ZERO defect.
Here are the 8 most frequent explanations for your questions:
- The purpose of QC inspections was not fully understood by client. the quality inspection company has no magic to make the goods perfect. The report itself might be “failed”, but the client does not understand the implications of this result.
- The buyer does not send clear product specifications or quality requirements, and does not send a reference sample. Visual defects would be noticed by a good inspector, but what about non-conformity to the buyer’s requirements? inspector can’t be sure with these and he will just provide you actual findings to you, If you don’t say it should be blue and if you don’t look at the photos, a red product will be passed.
- The client does not read the whole report. In certain cases, the inspector notices something suspect and writes a special note about it. But he cannot send a “failed” report because it is not clearly “not conform to the client’s specs / to the reference sample” or is not necessarily considered a defect.
- The factory does not wait and ships before the client can receive the report and take a decision. When the products are in the forwarder’s warehouse or on a plane/boat, the client needs very strong evidence of quality issues before he stops the whole shipping process.
- The inspection performed at trading company’s warehouse or logistics warehouse at port, warehouse has poor cooperation for sampling samples and poor cooperation to rework the defects, that’s high risk of receiving defective products for client.
- The inspector does not do the job properly, for whatever reason. In most quality control firms, inspectors don’t get a single phone call from their supervisor during the day. Some of them end up rushing their jobs to do inspections for other clients, in other factories!
- The QC firm sends an inspector who is not qualified for a certain category of products. For example, how can an inspector of electronics think of checking the dry-rubbing color fastness on a polyester fabric dyed in a deep color? Even garment inspectors can forget it if it’s not on their checklist…
- The factory gives money to the inspector to avoid reporting on certain problems. It does happen, particularly in poorly structured or in very large inspection firms. The companies that look the most reputable are not always the most reliable.
So what’s quality control plan is prepare clear specifications, inspecting steps in the production cycle, concluding that the factory is on the right track, and ensure the quality level before shipment.
Email us with your questions: [email protected], or contact us via whatsapp, wehcat, skype etc. Thanks