When you booked a third party inspection service for your shipment, how would you like the third party QC inspectors helps you solve the quality problems which he/she found from inspection?
In previouse artile(Why Third party inspectors rarely provide importer corrective actions), we explained that inspectors are limited in their ability to find causes for and fix quality issues they discovered in factory. So how would you like these QC inspectors to help you? We would say the real value they provide to importers can be summarized just: Transparency.
QC Inspectors provide transparency in their communication, their documentation and their reporting. In each inspection or quality control case, they help the importers to understand what’s really happening with their Chinese supplier, empowering the importer to make informed decisions about their products.
This is why most of importers book Pre-shipment Inspection Service as a necessary process for importing
Transparency and Improving communication
Importers know the difficulty of communicating with their suppliers when they are not in same table. They may find that their supplier misunderstands their product specification or quality requirements. Or the supplier only tells them what the customer wants to hear, instead of full information, such as short lead-time, full manufacturing process in own factory, and later then importers meet problems simply because their Chinese supplier withheld important information or neglected to ask the importer to clarify expectations.
QC inspectors in third party inspection companies are often locally-based and have experience moderating the relationship between Chinese suppliers and foreign buyers. And whether the result of a language barrier or a cultural difference, inspectors can often help you avoid misunderstandings and improve communication.
Not only can your QC inspector communicate with factory staff during inspection, they can also help clarify your requirements when liaising with the supplier to schedule inspection. The result is more clarity and a lower chance of nonconformities and quality defects in your finished goods.
Do you think QC inspectors or third party inspection company can helps more?